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Can't Backup / Restore?

When error occurs during data backup and restore

If an error occurs when backing up or restoring data in Flexcil iOS / Android version, please proceed with the following procedure. For information on how to back up and restore, click here.

Not enough storage space

The backup and restore process may require 2 to 3 times the storage space of the backup data to prevent loss of original data. If you do not have enough space on your device, we recommend that you selectively back up specific documents or folders.

Infinite loading

If the indicator keeps spinning during backup or restore, the operation is proceeding normally. However, if the backup data is large, it may take a very long time. Therefore, we recommend that you delete unnecessary or re-downloadable files before proceeding with the backup.

Error message

If an ‘invalidTextboxJsonData’ or ‘failtoreadcontent’ message is displayed during backup or restoration, please update Flexcil to the latest version before proceeding. If the problem occurs with the latest version, please forward the backup file to support@flexcil.com. (The backup data you sent will be destroyed after solving the problem.)

Partially restored

After updating Flexcil to the latest version, please proceed with the restoration. If the problem occurs with the latest version, please forward the backup file to support@flexcil.com. (The backup data you sent will be destroyed after solving the problem.)

Send data to the Flexcil team

If you are still experiencing issues, please send the Backup Data(.flex file) you are experiencing issues to support@flexcil.com. By checking user data, you can determine the cause of the problem and solve it.

Flexcil for iOS (When backup is not available)

Flexcil for Android (When backup is not available)

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