Each App Store has a different policy due to they have a different system. Please check the guide of the App Store where you purchased the app.
※ Flexcil offers a 15-day free trial for the Standard version and a free sample for the digital planner. Please try and check how the app or a digital planner actually works before purchasing.
- You can't get a refund if 14 days passed after the purchase.
- Digital contents such as diary templates and stickers are non-refundable due to their nature. Please download the sample and see the digital planner likes. We also recommend you consider carefully before purchasing.
Apple App Store
The process related to purchase and refund is entirely under the control of Apple Inc. and 3rd party developer doesn't have any rights.
Please check the official guide of Apple and proceed with the refund by following the guide.
Request a refund for apps or content that you bought from Apple
Google Play Store
If you purchased the in-app product from Google Play, please send your order ID from your billing statement or receipt to our customer support.
You can see the order ID from your email or Google account.
Understand your Google Store charges & receipts
The process related to purchase and refund is entirely under the control of Huawei and 3rd party developer doesn't have any rights.
Please contact Huawei's customer support at the following link.
Please hear your voice if you are not satisfied with our app
You are not satisfied with our app? Do you think we need to provide better features?
Please feel free to hear your voice so that we can make our app better.