In case you can't make an in-app purchase, please reset your account and device by following the guide below.
Possible causes
There are a couple of possible causes of the problem but using multiple accounts is the most common cause.
For instance, if you download the app using account A and then try to purchase with account B(or if you set the different region for account A), your in-app purchase can be failed due to unmatched account information.
Troubleshooting guides
Please update to the latest version of Flexcil and try again.
iOS
- Select Apple ID in the Settings.
- Press Sign Out at the bottom.
- Restart your device.
- Go to Apple ID in Settings and sign in with the account that you want to use for the purchase.
- Delete Flexcil app and reinstall.
※ If you have important data, please make sure to backup your data before deleting - Open Flexcil app and try in-app purchasing again.
Android
- Go to Account in the Settings.
- Sign out from all accounts except the one that you want to use for the purchase.
※ The account should be a personal account. You might not be able to purchase using a Google Workspace account. - Update the Google Play Store app to the latest version.
- Open the Google Play app and go Account>Settings>About
- Delete Flexcil app and reinstall.
※ If you have important data, please make sure to backup your data before deleting - Open Flexcil app and try in-app purchasing again.
If you still can't make an in-app purchase
iOS
- If an error code is displayed, please send the code with details to customer support.
- If the messages such as 'You can't make purchases' is popped up, please see here.
- If you are facing a problem that is not described above please contact Apple Support.
Android
- If an error code is displayed, please send the code with details to customer support.
- If the messages such as 'Transaction cannot be completed' is popped up, please see here.
- If you are facing a problem that is not described above please contact Google Play Help.