The issue of documents appearing grayed out and not opening in the document list is caused by the inability to locate the document on the device, and the root causes and solutions are as follows:
If the issue occurs when using multiple devices
Cause of the problem
The problem may arise due to the following reasons:
- Documents were not properly uploaded during the initial synchronization.
- Documents from other devices are not downloading correctly.
Solutions
Method 1
- Launch the Flexcil app on the device where the initial synchronization was done.
- Tap the settings icon at the bottom left to open the settings menu.
- Navigate to the 'Sync' menu and go to the 'Sync Data' section.
- Tap the 'Sync' button located to the right of 'Sync data on the Cloud Storage'
Method 2
Restart the app to initiate synchronization between cloud storage and the device, then attempt synchronization again on the problematic device.
Method 3
If you have previously backed up data (.flex), follow these steps:
- Reset the device's data.
- Restore the backup data.
Navigate to 'Settings > Sync > Manage Account' Then, press the 'Disconnect' button next to the linked account. In the popup that appears, select 'Reset Data' to initialize device data.
If the issue occurs on a single device
Cause of the problem
The problem can occur when the app is closed while synchronization is incomplete. Temporary network interruptions can also lead to synchronization interruptions.
Solutions
- If synchronization was not completed due to a network interruption, reconnect to the network and allow synchronization to finish.
- If synchronization cannot be completed and you have previously backed up data (.flex), reset the device data and then restore the backup data.
To reset the device data, go to 'Settings > Sync > Manage Account' Then, press the 'Disconnect' button next to the linked account. In the popup that appears, select 'Reset Data' to initialize device data.