Hello, this is the Flexcil team.
To deliver a stable and flexible experience across platforms—including the web viewer—we have rolled out an account-based system update.
We are prioritizing issue resolution and service stabilization.
We apologize for any inconvenience you may be experiencing.
Below are the known issues we’ve identified and how to address them.
** App data is stored only on your device. Deleting the app will delete your data.
** Please update to the latest version to resolve errors.
** If your data is not displaying properly even though the app has not been deleted, please check the document below for troubleshooting steps.
1. If your data or documents are not displaying properly
Please try the following steps in order:
1-1) Check your initial login account
With this update, your existing data is linked to the account you first logged in with after the update.
Please make sure you did not log in with a different account.
1-2) Re-login with the same account
If you only use one account but still cannot see your data, it may be a temporary sync error.
Please log out from the app and log back in with the same account.
I'm in trouble with backup and restoring data
[How to Extract App Data for Data Recovery]
A. Extracting on iOS
*On Mac
- Guide document link
*On Windows
- Guide document link
B. Extracting on Android (AOS)
Please click the link below (external file manager) to extract the app data and share the file with us for verification.
*Download link
- Due to OS updates, the default [Files] app cannot access internal files.
You will need to use an external file manager.
[Steps to extract]
1) Navigate to: Storage → Internal storage → Android → data → com.flexcil.flexcilnote
2) Select the files and cache folders → More → Compress and move to the Downloads folder
3) From the OS Files app, upload the compressed file from the Downloads folder to your cloud storage and share the link with us
C. Sharing App Data via Google Drive
1) Log in to the Google Drive account where data loss occurred
2) Right-click the <Flexcil Sync> folder → Select Share
3) Under General Access, set to Anyone with the link and share the link with us
2. If the problem occurred when creating a new account after the update
2-1) iOS Issue: After login, only some documents appear and they do not open.
Settings > General > Document List Recovery > [Recover] can also be used
-
Settings > General > [Find Document Data] to locate hidden documents
-
This menu will only appear if data has not yet been migrated.
(If migration is complete, it will not be shown.)
-
2-2) Android Issue: After login, only the default documents remain and other documents are missing.
Please log out, close the app completely, and log back in with the same account.
3. Purchase restoration is not working
Please try restoring your purchase via Settings > Restore Purchase.
If the above does not work, follow these additional steps:
4-1) On iOS App Store or Android Google Play, log back in with the account you used for the premium purchase.
4-2) On iOS, go to Settings > Screen Time > Content & Privacy Restrictions and make sure this option is disabled.
4. The Trash folder is missing
The Trash can now be found under Settings > Trash.
We have rearranged frequently used buttons on the main screen.
5. Google social login is not working
Due to an update to the Google SDK, login is now processed via a web environment.
You can log in through the default web browser installed on your OS.
Android: Login is available via Chrome. Please set Chrome as your default browser.
iOS: Login is available via Safari.