If you encounter a problem while using the synchronization function, please check the solution methods for each type below and take action.
I ran Flexcil again, but all my data was gone.
- If you are using a single device
AOS: Restore documents through Settings > Lab Functions > Restore Document List
IOS: Restore documents through Settings > General > Restore Document List
- If you are using multiple devices
First, turn off the Internet connection for all devices using the synchronization function.
1. On the sub-device, go to Flexcil Settings > Backup > Backup Data
2. On the device where the problem occurred, go to Settings > Sync > Disable > Initialize Data,
and then re-enable synchronization to proceed with synchronization through Merge or Overwrite Cloud Data
If there is no progress in the synchronization task
If you completely quit the app and then run the app again, the task will resume normally.
However, repeatedly turning the app off and on may cause data loss, and recovery may be difficult.
Synchronization does not work even after writing
The data list saved in the cloud is compared to the document list saved on the device.
However, if synchronization does not work after writing multiple times, please take the following measures.
1. Settings -> Sync -> Off -> Off while keeping device data
2. Settings -> Backup -> Backup -> Select all data to proceed with backup (to prevent data loss when re-activating the sync function)
3. Reset -> Sync -> Press the sync button to log in -> Overwrite with device data
Synchronization function is not activated due to Invaid ID token login failure
This problem occurs when the device time is changed arbitrarily.
Please turn on Settings -> General -> Date & Time -> Automatically set date and time.
Can I revert to previous data?
Unfortunately, it is difficult to restore to a specific time period since the data has already been updated.
Please understand that data cannot be reverted to a previous time period due to Google Drive API policy.
Didn't the above method solve the problem?
If you still encounter problems during the backup or restore process even after following the above guide,
Please send it to technical support.
If backup is not possible due to an error, please extract the data by following the guide below and then send it to us.
※ All user data will be destroyed after error confirmation.