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  2. Troubleshooting

Troubleshooting

  • The app crashes when export document
  • I'm in trouble with backup and restoring data
  • The app keep crashing
  • [iOS] I tried to send a feedback but the error 'notFoundEmailApp' message is displayed
  • [Android] Thumbnails are not updated/I can only see the blank thumbnails
  • [Android] I can't zoom in/zoom out document
  • Digital stickers are not properly displayed
  • I want to remove icons next to the annotations
  • Pen or highlight color is displayed differently
  • I accidentally move the pop-up to the outside of the screen and I want it back
  • Hyperlinks on the digital planner don't work
  • Nothing happens when I click hyperlinks
  • My handwriting is keep deleted when writing
  • [iOS] Download the old version Flexcil
  • I can't select objects using a lasso tool
  • A note I'm not create is automatically created
  • My document and handwriting suddenly turned into black/gray
  • The message “There are documents where reference links will be lost.” is popped up when backup
  • Drawing unwanted random straight lines
  • Gesture doesn't work
  • I can't see annotations or handwritings in other applications
  • Handwriting and annotations are not properly printed
  • Can't open the document or can't see documents from the file manager
  • Report a bug
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