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[Notice] Compensation for the Flexcil Server Access Outage

  • Updated



Hello, this is Flexcil.
We sincerely apologize to all users for the inconvenience and concern caused by the server access outage that occurred on August 29.

 

We take this matter very seriously and feel a deep sense of responsibility. With our gratitude and apologies to every affected user, we would like to share the compensation plan prepared below.

 

[Detailed Compensation by Service Usage Type]

Recipient

Benefit

Usage Period

Flexcil Premium users

Three-item package of paid digital content

  • From the digital stationery & lifestyle brand ‘Nelna’: [Season-by-Season Planner]

  • From the note-taking brand ‘Geuhae’: [Tablet Reading Notebook]

  • From the digital planner template brand ‘Daram_studio’: [Today’s Log Diary]

Lifetime use

(unavailable if you delete your Flexcil account)

Flexcil Free users

Flexcil Premium 6-month pass

Applied in bulk on Friday, September 19;

usable from September 19, 2025 to March 18, 2026.

 

  • Issuance Method: Automatically credited to your account without any application.

※ Each benefit is granted per account.
    For proper receipt, please update to the latest version of the Flexcil app and log in.

  • Issuance Schedule: Friday, September 19, issued in bulk; once the issuance is complete, you will be notified via an individual in-app pop-up.

  • How to Use

    • Three-Item Package of Paid Digital Content

      1. When you log in to the Flexcil app, a guidance pop-up will appear automatically.

      2. Tap [Go to Claim] in the pop-up to move to the “08/29 Server Access Outage Compensation” section in the Content Market.

      3. In the “08/29 Server Access Outage Compensation” section, tap [Download] to download the three-item package of paid digital content.

      4. On the first screen after logging in, you can confirm the downloaded three-item package of paid digital content and start using it immediately.

  • Flexcil Premium 6-Month Pass

    • You can use it for free without registering a separate voucher simply by logging into your account, from Friday, September 19, 2025 to Wednesday, March 18, 2026.

 

[Compensation Application]

If you have not received the issuance by September 18, we kindly ask you to apply via the link below. We will review applications in order and issue the benefits promptly.

  • Application Period: Until Tuesday, September 30, 2025, at midnight

  • Compensation Application: Link

For additional inquiries regarding compensation, please contact support@flexcil.com. We will review and provide guidance.

 

Once again, we apologize to all users who experienced inconvenience due to the recent server access outage. We will do our best to repay your trust in Flexcil with better service.

Sincerely,
The Flexcil Team

 

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